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Why is the Library doing a Customer Survey?

04 Oct 2019

The Library Service is a part of the local Sutherland Shire community, aiming to meet and reflect the needs of everyone that lives here. Sutherland Shire Libraries' mission is to make sure everyone has access to information and opportunities for leisure and lifelong learning.

It does this by seeking out and developing the best ways to:
  • be a welcoming, accessible space to be shared and used by the whole community,
  • provide equitable access to inspiring, relevant and responsive physical and digital collections—books, audiobooks, children’s literacy resources, music and movies—for young and old;
  • connect with the community and connect the community with each other with a huge range of events and programs for all ages that aim to be inclusive, high quality, informative and fun; and
  • make innovative and emerging technology, quality information and research resources, accessible to everyone.

The Customer Survey is one of the ways to make sure we are achieving these aims and whether there are ways we can do them better. This is the third survey conducted by Sutherland Shire Libraries since 2016. To see how the library responded and acted on results from previous surveys, click on this news update.

Whether you have completed the previous surveys or never submitted a response before, we want to hear from you. Click here to take the survey.

Categories: 2019, library, customer survey

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