Sutherland Shire Libraries | Customer Survey 2019

A woman with a bright and welcoming smile holding out an information brochure at a service counter.


Tell us what you think of your libraries and library services and go in the draw to win a $50 Event Cinemas voucher.

We run a Customer Survey every two years to seek and act on feedback from the community about how we can continue to improve.

We want to know if you are satisfied with the facilities, services and resources provided at Sutherland Shire Libraries, and hear your suggestions for improvement or ideas about new and innovative services and facilities that the libraries could provide.

By registering to complete this survey, you enter a draw to win one of four $50 Event Cinemas vouchers. Register with Join the Conversation (not your library membership) to take the survey.

The survey will close at 5pm, Friday 1 November 2019. Competition terms and conditions available in the document library.




Tell us what you think of your libraries and library services and go in the draw to win a $50 Event Cinemas voucher.

We run a Customer Survey every two years to seek and act on feedback from the community about how we can continue to improve.

We want to know if you are satisfied with the facilities, services and resources provided at Sutherland Shire Libraries, and hear your suggestions for improvement or ideas about new and innovative services and facilities that the libraries could provide.

By registering to complete this survey, you enter a draw to win one of four $50 Event Cinemas vouchers. Register with Join the Conversation (not your library membership) to take the survey.

The survey will close at 5pm, Friday 1 November 2019. Competition terms and conditions available in the document library.



Customer Survey

Whether you use library services every day or never at all, we want to hear from you.

You need to be signed in to take this survey.

Which of the following bests describes you? “I am ______” required
Options are limited to
Maximum characters 255
Maximum characters 255
How satisfied are you with the overall service of Sutherland Shire Libraries.

Collections

In 2017-18, there were almost 320,000 items in all Sutherland Shire Libraries, including 50,000 new purchases.

How satisfied are you with the libraries’ collections of books, AV and digital resources?

Services

Your library provides a wide range of services, including family history resources, Home Library deliveries for those who cannot visit the library, technology help, printing and scanning, and help accessing information.

Options are limited to
How well do the libraries’ services meet your needs?

Events and Programs

Last financial year 70,000 people attended 2,900 programs at the libraries. There are a variety of programs for pre-school and school age children, HSC students, and adults.

How happy or unhappy are you with the events and programs being offered at the library?
How likely are you to talk about or recommend Library events to people you know?

Library Facilities

How up-to-date do the libraries seem to you?
Your age group: required
Please hold on while your response is being submitted