FAQs

The Policy ensures Council acts promptly, effectively, and consistently when responding to unlawful activities. It aims to protect public health, safety, and the environment while applying enforcement measures fairly, proportionally, and in line with legislation.

The Policy applies to unlawful activities within Council’s regulatory functions, including development and building control, fire safety, trees, pollution, food safety, public health, parking, abandoned articles, companion animals, swimming pools, and other matters under Council’s jurisdiction.

Council reviews all reports and considers factors such as risk to health, safety, or the environment, available evidence, and whether Council is the appropriate regulatory authority. Not all reports will result in an investigation, and decisions are made in line with the Policy’s principles and public interest.

Depending on the severity and circumstances, Council may issue warnings, penalty notices, orders, or commence legal proceedings. Enforcement actions are proportionate to the risk and seriousness of the breach and aim to deter future unlawful activity.

You may request an internal review or exercise any applicable appeal rights through a court of competent jurisdiction. Details of review and appeal processes are outlined in the Policy and will be provided in relevant notices or correspondence.

Council provides procedural fairness, acts without bias, and manages conflicts of interest in line with its Code of Conduct. Decisions are documented, reasons are communicated, and enforcement is applied consistently to maintain public trust.