Sutherland Shire Council is committed to being accessible and responsive to all customers. Our success at meeting customers' needs relies strongly on how we interact with customers and how we develop mutually respectful relationships.
When council staff and customers are courteous and professional with each other, outcomes are mostly positive. Unreasonable behaviour undermines efforts to deliver good customer service.
Sutherland Shire Council has developed a draft policy to help its staff take proactive and decisive action to manage any customer conduct that is negative or unreasonable.
We are seeking feedback from our community on the draft policy, which is available in the document library on this page. Feedback can be submitted through the submissions link below.
For more information
If you would like further details or to provide your feedback, please access Contacting Council for information on how to get in touch with Sutherland Shire Council.
Sutherland Shire Council is committed to being accessible and responsive to all customers. Our success at meeting customers' needs relies strongly on how we interact with customers and how we develop mutually respectful relationships.
When council staff and customers are courteous and professional with each other, outcomes are mostly positive. Unreasonable behaviour undermines efforts to deliver good customer service.
Sutherland Shire Council has developed a draft policy to help its staff take proactive and decisive action to manage any customer conduct that is negative or unreasonable.
We are seeking feedback from our community on the draft policy, which is available in the document library on this page. Feedback can be submitted through the submissions link below.
For more information
If you would like further details or to provide your feedback, please access Contacting Council for information on how to get in touch with Sutherland Shire Council.
