Why is the Library doing a Customer Survey?


    Libraries are a part of the local Sutherland Shire community, aiming to meet and reflect the needs of everyone that lives here. Sutherland Shire Libraries' vision is that Libraries are for everyone to discover, relax, research, connect and learn. Our mission is to make sure everyone has access to information and opportunities for leisure and lifelong learning.

    We do this with 3 key focus areas:


    • Library spaces need to be welcoming, engaging, flexible and well-used. They need to be big enough for their catchment areas, located in community centres

      close to public transport and linked with outdoor spaces. Our spaces need to be flexible, change with evolving community needs, and have clear and accessible wayfinding.

    • We give customers access to up-to-date technology and the help they need to use it. We aim to use technology so that it is easier to use and access our collections and services anywhere at anytime. Our collections are responsive to the leisure and learning needs of our diverse community. We aim to provide a broad range of materials in a wide range of formats. We aim to increase access to and visibility of our unique local history collections.

    • We are an agile service that adapts to meet the needs of our changing community. We embrace new ideas, strive to always improve, and assess services often to see if they are meeting the desired outcomes for the Sutherland Shire community. We hold a wide range of inclusive, informative and fun events and programs for every age. We prioritise innovative events that provide positive literacy and lifelong learning, informed and connected citizens, digital inclusion, personal development and wellbeing, stronger and more creative communities, and economic and workforce development outcomes.

    The Customer Survey is one of the ways to make sure we are achieving these aims and whether there are ways we can do them better.
    Whether you have completed the previous surveys or never submitted a response before, we want to hear from you. Click here to take the survey.

    How many times can I do the survey?

    You can do the survey only once.


    Why do I need to register?

    It helps us verify that you are a unique visitor and that your survey response is valid.

    When will the prizes be drawn?

    The prizes will be drawn and winners notified on Monday 9 October 2023 .

    What will you do with my personal information?

    For more information on your privacy when you Join the Conversation, click here.